Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

Standard Shipping (5–7 business days)

• Available on all orders
• Free on orders over $50

Expedited Shipping (2–3 business days)

• Available at checkout for an additional fee

Overnight Shipping

• Available on eligible orders — contact us to arrange

International Shipping

We ship to most countries worldwide. International shipping times and costs vary by destination and will be calculated at checkout.

• Standard International: 7–21 business days
• Express International: 3–7 business days (where available)

Please note: International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the carrier's website or by contacting us at support@guardiantranslator.com.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@guardiantranslator.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Returns & Refunds Policy

30-Day Return Window

We want you to love your Guardian Translator. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of the delivery date
• Be in its original, unused condition
• Include all original packaging, accessories, and documentation
• Not be listed as a non-returnable item (see below)

Non-returnable items include:

• Items that have been used, damaged by the customer, or modified
• Items purchased as part of a final sale or clearance promotion
• Items without original packaging or with missing accessories

How to Initiate a Return

To start a return, please contact our support team at support@guardiantranslator.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Please do not ship items back without first obtaining an RMA number — unreturned items will not be accepted.

Return Shipping Costs

• Defective or incorrect items: We will cover return shipping costs
• Change of mind returns: The customer is responsible for return shipping costs
• We recommend using a trackable shipping method for returns, as we cannot be responsible for lost return shipments

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

If you would like to exchange your item for a different product, please contact us to check availability. Exchanges follow the same eligibility conditions as returns.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at support@guardiantranslator.com within 7 days of delivery. Include your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Amazon Orders

If your Guardian Translator was purchased through Amazon, please initiate your return through Amazon's standard return process. Amazon's policies will apply for orders placed on their platform.

Contact Us

If you have any questions about our Shipping & Returns Policy, please reach out:

Guardian Translator

Email: support@guardiantranslator.com

Website: www.guardiantranslator.com